. >>> a few years ago i was here at pilates on fifth in new york city. a woman walked in and asked the receptionist, do you have yoga here? we have pilates and cardio-lates. the fact is they don't have yoga here and she didn't say that. the woman ended up signing up for a cardio-lates class. later that afternoon i asked the owners about this. they said, oh, yeah, that is completely by design. we tell our employees never say no. because if you can get around saying no, you can recruit a potential client. so "it's your business" tip number 109, never say no to a potential customer. >>> as we saw earlier, erica hall may be getting more help than she expected and a new decor she's worried she may regr regret. watch now as the your business team of experts gives her the tools she needs to take control of her business. >> it's morning in connecticut at abby's lantern hill inn and the owner, erica hall is showing mike the secret ingredients to her delicious french toast breakfast. >> your world famous french toast takes you about two minutes? >> yes. it's all i